If you can commit to and live with the following principles, then you are the type of person who will be successful and help our company thrive. If you feel this level of engagement is not right for you or you're not willing or able to participate with us at this level, we are not a good fit for you.
Our expectation is that you will take the steps necessary to do what you say you are going to do and be accountable for your actions. In other words, live "Above the line".
We understand that not every person is ready for this level of of performance, and we appreciate the honesty of those who decide this is not the right place for them. On the the other hand, you would make an ideal candidate to join our company if you are willing to commit to the following Above the line principles:
- Accountability: See it, Own it, Solve it, Do it
- Become part of the solution
- Respect for others and their feelings
- Act Now
- Ask the question: "What else can I do?"
- Ask the question: "What coaching do you have for me"? and "What can I do better"?
- Personal ownership and pride
- Reject Average
- Show others you care
Job Overview:
The primary job of the Team Coordinator is to run the day-to-day Mitigation and/or Repair operations. The job types related to the operations can range from mold to water, smoke to fire, biohazard to emergency services, to all general repairs.
The primary job of the Team Coordinator is to run the day-to-day Mitigation and/or Repair operations. The job types related to the operations can range from mold to water, smoke to fire, biohazard to emergency services, to all general repairs.
Essential Job Functions:
- Respond to and dispatch teams to all mitigation and/or repair related jobs and assigning in PSA. For mitigation, this may include after-hour calls.
- Inputting jobs into PSA on occasion.
- Monitor Job Management Report related to mitigation and/or repair jobs daily.
- Creating Gross Margin worksheet to report to BM at weekly production meeting.
- Track KPI dates and follows up with Project Manager concerning alerts.
- Participate in first level of customer complaint issues.
- Other duties as assigned.
- Management and accuracy of PSA.
- A/R collection management and documentation.
- Customer Service and liaison.
- All admin and accounting for the team as well as needed assistance to the EST and PM .
- Creating Cheerleader Customers
- Job is entered into PSA and TC is notified.
- TC contacts the customer:
- Schedules appointment
- Confirms data in PSA
- TC creates Repair Binder Mitigation
- Review PTL’s using Mitigation Summary Review Checklist (MSRC) with BM.
- Daily/nightly job schedule. Prepare schedule for each work day by no later than 4:15pm.
- On call schedule. Prepare monthly on call schedule for water technicians.
- Participation in weekly production meeting with Lead Technician (LT) and Branch Manager (BM).
Repairs
- Assign all new repair jobs to the Project Manager
- Help the Project Manager with difficulties concerning jobs in progress.
- Secure improved pricing for building materials
Skills/Qualifications:
- Proficient in Microsoft Office software (i.e. Word, Excel, PowerPoint and Exchange)
- Excellent English written and verbal skills
- Attention to detail
- Takes Initiative
- Customer focused
- Team player
- People skills
- Solves Problems
- Ability to lift up to 50 lbs.
Miscellaneous Information:
- Work day begins at 9:00 AM and ends at 5:30 PM.
- This position may require that you are able to be contacted outside of normal business hours.
- Salary: $30,000 - $40,000 (based on experience)
- Benefits Package available
Job Type: Full-time
Salary: $30,000.00 /year
Salary: $30,000.00 /year
Required education:
- High school or equivalent
Required experience:
- Administration, Accounting Finance is a plus: 3 years
Shambaugh Cleaning & Restoration/DKI
Consider a Career with DKI
Satisfaction
You’ll end every day with knowing that you’ve genuinely helped someone. This fuels the passion we’re looking for in individuals. Being at the forefront of disaster restoration, you’ll find yourself helping people out of tough situations each and every day. We’re in the business of restoring lives.
Team
No one can do it all alone. No matter your position at DKI, you are a member of an elite team.
Growth
DKI has experienced a lot of growth in its forty years, and there is still more to do! That growth extends to the DKI Team. The position you receive at DKI isn’t where you need to stop. Our team members are always informed of new positions and opportunities and there is no limit to how far you are driven to go. We value our team and the hard work, motivation, and effort they put forth every day.
Company Website: www.shambaughcarpetservice.com
(if you already have a resume on Indeed)